Privacy Policy for http://mercedes-collision-assist-app.collision-talk.com
Introduction
Welcome to the online platform of the Mercedes collision assist app, a service dedicated to providing efficient vehicle collision support. We take the privacy and security of your personal data seriously. This comprehensive Privacy Policy explains how we handle the information you share with us and ensures transparency regarding our data collection and processing practices. By using our website, applications, or services, you agree to the terms outlined herein.
Scope
This policy covers all aspects of our online presence, including but not limited to:
- Our official website, http://mercedes-collision-assist-app.collision-talk.com
- Mobile and desktop applications developed by us
- Online services and products offered through our platform
- Interactive features on our websites that require user registration or account creation
Please note that this policy does not extend to third-party platforms, sites, apps, or services that you may access through links or integrations on our website. These entities have their own privacy policies, and we encourage you to review them before providing any personal data.
Processing Activities
This Privacy Policy guides our interactions with users in the following scenarios:
- When you sign up and use our applications and services as an authorized user.
- During your visits to our websites, including any pages linked to this privacy statement.
- If you choose to receive communications from us, such as newsletters, emails, phone calls, or text messages (SMS).
Personal Data Collection
We collect various categories of personal data, which include:
- Account Information: Details associated with your user account, including username, password, and profile settings.
- Payment Information: Cardholder name, card number, expiration date, CVV/CVC, and billing address used for transaction processing.
- Financial Information: Bank account details, investment portfolios, or other financial records required for financial services or transactions.
- Purchase Information: Items purchased, purchase frequency, and order history through our services.
- Mobile Device Identifiers: Unique device identifiers, IP addresses, mobile network information, and operating system data from your mobile devices.
- Location Data: Geographical coordinates and location-based services data to provide personalized content and services.
- Feedback: Your comments, reviews, surveys, and suggestions to enhance our products and services.
- Social Media Information: User handles, posts, and interactions shared when you connect our app with social media accounts.
- Product Information: Details about the vehicles and insurance plans you show interest in or purchase through our platform.
We collect this data through multiple channels: user inputs during registration or account creation, interactions with our services, automated tracking technologies (like cookies), and partnerships with third parties who provide us with aggregated or de-identified data.
Cookies
We use cookies to enhance your experience on our website and gather analytics:
- Strictly Necessary Cookies: Ensure basic functionalities of the website, such as login sessions and navigation.
- Preference Cookies: Remember user preferences and settings to personalize content.
- Analytics Cookies: Track aggregated data about site visitors for statistical analysis and to improve service quality.
Users can control non-essential cookies through our Cookie Manager, allowing you to customize your privacy settings.
Retention and Deletion
We adhere to data retention policies that comply with applicable laws and regulations. The period of data retention varies depending on the purpose for collection:
- Data required for contract fulfillment or legal obligations is retained for the duration of the contractual relationship and beyond, as necessary.
- Personal data associated with active user accounts is kept while the account remains active.
- Once an account is inactive or upon request for deletion, we will anonymize or delete the data, except as required by law.
Security Measures
We implement robust security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction:
- Encryption of data at rest and in transit using industry-standard protocols.
- Secure third-party processing partners who adhere to strict data protection guidelines.
- Regular security audits and vulnerability assessments to identify and mitigate potential risks.
Children’s Privacy
Our services are not directed towards children under the age of 18, and we do not knowingly collect personal data from this demographic. If you believe we have collected such information by mistake, please contact us immediately, and we will take prompt action to rectify it.
Your Rights (Depending on Your Location)
The privacy laws in different jurisdictions grant individuals various rights regarding their personal data:
- Access: The right to request access to the personal data we hold about you.
- Rectification: The right to have inaccurate or incomplete personal data rectified.
- Erasure/Right to be Forgotten: The right to request the deletion of your personal data in certain circumstances.
- Restriction: The right to restrict the processing of your personal data for specific purposes.
- Portability: The right to receive your personal data in a structured, commonly used format and to transfer it to another controller.
- Objection: The right to object to the processing of your personal data for specific or direct marketing purposes.
- Non-Discrimination: The right not to be subject to automated decision-making that significantly affects you.
To exercise these rights, please contact our dedicated privacy team through the channels provided in this policy. We will respond within a reasonable timeframe and take appropriate action based on your request.
Changes to Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any modifications will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your privacy.
Contact Information
For any questions, concerns, or requests related to this Privacy Policy or your personal data:
- Email: [email protected]
- Address: [Privacy Team’s Mailing Address]
We value your trust in our commitment to privacy and security. By using our services, you acknowledge the practices outlined in this Privacy Policy.